Terms and Conditions

1. The service

NeoStream gives you access to live TV channels, movies and series over the internet, watched in the NeoStream app or a compatible player. By creating an account, starting a trial or buying a plan, you agree to these terms.

Channels and titles come from third-party sources. Their line-up changes over time: a channel, event or title can be added, moved or removed without notice, and we can’t promise any one of them will always be available.

2. Your account

You sign in with your email address. Keep access to that inbox: it is how you sign in and how we reach you about your plan.

One account per person. Your login details and stream credentials are for you and your household only; don’t share, resell or publish them.

You must be at least 18 years old to buy a plan.

3. Free trial

New customers can try NeoStream free for one day, once. The trial is limited to one per person, email inbox, device and network; extra accounts made to get more trials are closed.

The trial ends by itself. Nothing is charged, and you don’t need to cancel anything.

4. Plans and payment

Plans run for 1, 3, 6 or 12 months from the moment they are activated, and each allows a set number of screens at the same time, shown with the plan.

You pay once, up front, in US dollars. Nothing renews by itself: when a plan ends, your access stops until you buy a new one. Prices can change, but never for a plan you have already paid for.

Payments are handled by our payment partners (card, cryptocurrency or gift card). We never see or store your full card details. An order is activated once the payment is confirmed; if a payment arrives short, the order waits until it is sorted out with support.

5. Refunds

Because you can try NeoStream free before buying, payments are final once a plan is activated.

If your plan doesn’t work and our support can’t fix it, message us within 7 days of buying. We will extend your plan or refund you, at our choice.

Refunds are made through the original payment method where possible. Card chargebacks opened without contacting us first close the account.

6. Devices, screens and internet

NeoStream works on Fire Stick, Android TV, Android phones and tablets, and, through compatible players, on iPhone, iPad and computers. You are responsible for your own device and internet connection; we recommend at least 25 Mbps for 4K and 10 Mbps for HD.

Your plan allows a set number of screens at once. Watching on more than that at the same time may be refused.

7. Fair use

You may not record, copy, rebroadcast or resell what you watch, share your credentials publicly, or try to get around screen limits or other restrictions.

We may suspend or close an account that breaks these terms, without a refund.

8. Adult content

Some channels and titles are for adults only. They are hidden in the app by default and can be turned on in the account settings. By turning them on, you confirm you are 18 or older and that adult content is legal where you are.

9. Availability

We work to keep NeoStream running around the clock, but there can be short interruptions for maintenance or problems at a source. A short outage is not grounds for a refund; a long one is made up for with extra time on your plan.

10. Liability

NeoStream is provided as it is. As far as the law allows, we are not responsible for indirect losses, and our total responsibility to you is never more than what you paid for your current plan.

You are responsible for making sure using NeoStream is allowed where you live.

11. Your data

We keep only what we need to run your account: your email, your orders and your plan. We don’t sell your data. Payment details stay with our payment partners.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version; using NeoStream after a change means you accept it. A change never shortens a plan you have already paid for.

Questions